Services & pricing
Three packages, one promise.
Choose how much you want to carry yourself. Our fee covers professional handling; every third-party cost is billed at cost, itemised, with no markup.
Consultation
For planners & DIY owners
S$180
- Schedule I / II / III eligibility check
- Country-specific timeline mapped to your pet
- Document checklist and vaccination clock
- 60-minute call plus written summary
CAPQ Clearance
For owners flying their own pet in
from S$650
- AVS import licence application handled
- CAPQ inspection appointment booked
- Customs clearance and GST handled on arrival
- Door delivery from Changi to your home
Full relocation
For overseas purchases & moves
from S$2,800
- Everything in CAPQ Clearance
- Origin vet, serology and export paperwork
- Flight booking and IATA crate sourcing
- Quarantine handling where a schedule requires it
Add-ons
Tailor the package to your move.
+S$280
Home quarantine setup
+S$420
AQC quarantine handling
Schedule III only
−15%
Multi-pet discount
Second animal onward
+S$150
Vet visit coordination
from S$320
Document-only service
from S$45/night
Boarding while in transit
Cost transparency
What the move actually costs — before our fee.
These are real third-party costs you would pay whether you used an agent or not. We pass them through at cost. Ranges vary by country, airline and crate size.
| Line item | Typical | Notes |
|---|---|---|
| Air cargo (Europe → SIN) | S$2,200 – 3,800 | Crate size & airline |
| IATA-approved crate | S$180 – 450 | By weight class |
| GST on import value | 9% | Singapore Customs |
| AVS licence fees | S$50 – 200 | Schedule dependent |
| AQC quarantine | S$16.80 – 26.25/day | Schedule III only, + S$75 transport |
| Origin vet & paperwork | S$400 – 900 | Varies by country |
Questions
Before you ask.
Why do I need a pet agent at all from April 2026?
From 1 April 2026, owners can no longer enter the Changi Airfreight Centre to clear their own pets. Only an AVS-recognised pet agent may handle import clearance at CAPQ. Our AVS pet-agent recognition application is in progress; in the meantime we operate as an AVS-licensed pet shop (AS24E00026) and coordinate every other part of the move.
What does the CAPQ Clearance price actually cover?
It covers our professional handling: the AVS import licence application, the CAPQ inspection appointment, clearance and GST processing on arrival, and door delivery. Third-party costs — air cargo, the crate, GST itself, AVS fees and any quarantine — are billed at cost with no markup. The transparency table on our services page lists typical ranges.
How far ahead should I start?
For Schedule II and III countries, plan six to seven months. The binding constraints are the 28-day wait between rabies vaccination and the serology blood draw, and the 90-day wait between a passing serology result and export. Schedule I countries can move faster.
Do you only handle cats?
Cats are our specialism — we run a Maine Coon cattery as our sister business — but the import framework is the same for dogs. Tell us your animal and origin country and we will map the exact path.
Is AQC quarantine included in the Full relocation price?
Our handling is an add-on (+S$420, Schedule III only). The AVS quarantine fees are passed through at cost: S$16.80 a day non-air-conditioned or S$26.25 a day air-conditioned, plus S$75 transport from CAPQ.
Can you help if I'm buying a Bengal or Savannah kitten overseas?
Yes, as long as it is fifth generation (F5) or later. Earlier generations are banned from Singapore. We check the pedigree proof before anything is booked, because AVS asks for it with the licence application and again at inspection.
Start the conversation
Tell us where your pet is — we'll map the route home.
Every import is a little different. Send us the origin country and your timeline, and we'll come back with a clear plan and an honest quote.